I really like reading customer service complaint stories. Anyone I know should be able to tell you this, and my internet search history would probably betray an hour and a half a day on NotAlwaysRight.com. I love reading these stories, cite them in everyday conversation, and just in general enjoy the feeling of shocked scandal at some of the stuff people have to put up with from entitled jerks.
But there’s another version of the “customer service horror story,” and that’s where certain members of the customer service or retail industry — whom I take to be young, given the trendy sorts of sites I see these lists on, and their presence on Twitter — sit around and whine about working for a living. Unlike places like NotAlwaysRight, where the customer actually has to do something horrifying (for example), the offending customers featured on these lists or Twitter accounts do obnoxious things like order macaroni and cheese at Panera Bread, ask for the featured special, or, I don’t know, walk in the building. I don’t know the exact Twitter handles, but they show up on Buzzfeed as “How to be the worst customer at Panera Bread,” “How to be the worst customer at Subway,” and “Reasons your barista hates you.”
And for a person like me, already awkward and uncomfortable when I have to make a request of anyone even when they’re being paid to handle my requests, these lists — as out of bounds as they sometimes get — make me self conscious to the point where I would rather just go home than deal with the judgmental attitude of the 19 year old behind the counter who might have an inexplicable grudge against whatever I want to order.